The Microsoft Internet Explorer (IE) is rightfully suspicious of web sites it does not know. As such, it will inherently restrict some advanced functionality of some websites. IE determines the trust level by using security "zones". By default, web sites outside of your organisation will be in the "Internet" zone, which is amongst the lowest level of trust.
If you are experiencing problems with PoolCar, such as location selectors not refreshing the page, or exporting data grids results in an error, your PC may be configured to slot PoolCar into the Internet zone (low trust).
This document applies to IE version 9. Earlier versions of IE still have the same issues, but the resolution steps are a little different than what is detailed here. For earlier versions of IE, see this page.
What Version Browser am I Using?
At the top of your browser window, do you see the gear/cog icon,next to the star? It looks like this:
If you see this, you are using IE 9. Good, you're reading the correct article!
To enable the full functionality of PoolCar, you will need to change from the Internet zone to the "Trusted Sites" zone. The following steps explain how to do this. Note - these settings may be disabled for your PC if your network administrator has 'locked down' the settings. If so, you will need to contact your network administrator add ask them to add "yourdomain.PoolCar.com" to the list of trusted sites.
1. Click the cog icon, click Internet Options then click the Security tab.
2. Follow this click sequence:
3. After clicking the Close button, click the OK button to close the window. You should now be back at the main browser window.
That's it, the full functionality should now be available to you.