Signing in to PoolCar's Help Centre

Steven Scott -

The PoolCar Help Centre is where customers can find articles about some of the many functions available in the PoolCar application and also the KeyMaster key cabinets, or submit a request if they can't find an answer or solution.

Follow the steps under the heading most appropriate to you:

 

This is my first time to PoolCar Help Centre. I've never sent an email to help@poolcar.com before:

  1. Click the Sign in button in the top right hand corner of the help.poolcar.com web page.
  2. Click Sign up.
  3. Enter your full name and email address. Add your Twitter account if you like.
  4. Click the "I'm not a robot" box and follow the instructions.
  5. Click the Sign up button.
  6. Check your email inbox for an email from PoolCar Help Center (help@poolcar.com). Please check your Spam folder if it hasn't arrived.
  7. Click the link in the email to return to the help@poolcar.com sign in page. Type in your email address and the supplied password.
  8. Click the Sign in button.

I have emailed help@poolcar.com before but I don't have a password for PoolCar Help Centre:

  1. Click the Sign in button in the top right hand corner of the help.poolcar.com web page.
  2. Click Get a password.
  3. Type in your email address.
  4. Click the Submit button.
  5. Check your email inbox for an email from PoolCar Help Center (help@poolcar.com). Check your Spam folder if it hasn't arrived.
  6. Click the link in the email.
  7. Create a password according to the password requirements.
  8. Click on the Verify my email address button.

I forgot my password for PoolCar Help Centre:

  1. Click the Sign in button in the top right hand corner of the help.poolcar.com web page.
  2. Click Forgot my password.
  3. Type in your email address.
  4. Click the Submit button.
  5. Check your email inbox for an email from PoolCar Help Center (help@poolcar.com). Check your Spam folder if it hasn't arrived.
  6. Click the link in the email.
  7. Create a new password according to the password requirements.
  8. Click on the Change my password button.

Sign in to PoolCar Help Centre:

  1. Click the Sign in button in the top right hand corner of the help.poolcar.com web page.
  2. Type in your email address and password.
  3. Click the Sign in button.
  4. You're in!
Have more questions? Submit a request

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